How to Return a Product

Standard Return Policy

1.For received or in-transit products:

  ● Returns accepted within 7 days of product receipt, provided it’s unused, unmodified, with original firmware retained, and includes all accessories and documentation.

  ● Contact us at [email protected] before returning.

  ● Buyer bears shipping and customs duty costs. PayPal payments incur a 4.4% deduction by the bank, cryptocurrency payments a 5% deduction by the trading platform.

  ● Returned products may undergo inspection. Approved refunds or exchanges processed within 10 working days.

  ● Video proof of returned item’s packaging required.

  ● CaptainDMA hardware is for research use only; no software support provided.

2.For unshipped products:

  ● Buyer bears refund handling fee: 4.4% for PayPal, 5% for cryptocurrency.

  ● Immediately notify us; if shipped, follows shipped product return rules. We are unable to offer returns for refunds for the following

 

Unjustified reasons for return of goods

  • Malicious damage to the product (e.g., firmware modification).
  • Buyer's computer incompatibility with the device.
  • Hardware damage due to failure to follow instructions.
  • Intentional refusal of goods upon delivery.
  • Exceeding the return period.

Returns Policy per Category

Change of mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on captaindma assessment.

Note: For device-related issues after usage or expiration of return policy period, please check if the item is covered under Seller or Brand Warranty. Refer to our Warranty Policy for information on the different warranty types and ways to contact the seller/manufacturer.

Items that are non-returnable: Any custom-made items

Change of mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on captaindma assessment.

Note: For device-related issues after usage or expiration of return policy period, please check if the item is covered under Seller or Brand Warranty. Refer to our Warranty Policy for information on the different warranty types and ways to contact the seller/manufacturer.

Items that are non-returnable: Any custom-made items

Change of mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on captaindma assessment.

Note: For device-related issues after usage or expiration of return policy period, please check if the item is covered under Seller or Brand Warranty. Refer to our Warranty Policy for information on the different warranty types and ways to contact the seller/manufacturer.

Items that are non-returnable: Any custom-made items

Change of mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on captaindma assessment.

Note: For device-related issues after usage or expiration of return policy period, please check if the item is covered under Seller or Brand Warranty. Refer to our Warranty Policy for information on the different warranty types and ways to contact the seller/manufacturer.

Items that are non-returnable: Any custom-made items

Change of mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on captaindma assessment.

Note: For device-related issues after usage or expiration of return policy period, please check if the item is covered under Seller or Brand Warranty. Refer to our Warranty Policy for information on the different warranty types and ways to contact the seller/manufacturer.

Items that are non-returnable: Any custom-made items

Change of mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on captaindma assessment.

Note: For device-related issues after usage or expiration of return policy period, please check if the item is covered under Seller or Brand Warranty. Refer to our Warranty Policy for information on the different warranty types and ways to contact the seller/manufacturer.

Items that are non-returnable: Any custom-made items

Conditions for Returns

The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn. If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
The product must include the original tags, user manual, warranty cards, freebies and accessories.
Note: It is important to indicate the order number and return tracking number on your return package to avoid any inconvenience/delay in process of your return.

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